At **JerseyGool**, we stand behind the quality of every official kit and original design we sell. Managed by **RETAIL DEFEND LIMITED**, we operate under strict UK consumer protection standards to ensure that if your gear isn’t right, we make it right.

The JerseyGool 30-Day Guarantee

1. Eligibility for Returns

To be eligible for a successful return, please ensure the following criteria are met:

• Condition: The item must be in the same condition that you received it—unwashed, unworn, and with all original branding (Nike, Adidas, Puma, etc.) intact.
• Packaging: Items should be returned in their original packaging to protect the gear during transit.
• Exclusions: Personalized or custom-printed jerseys (e.g., specific player names or custom numbers) cannot be returned unless there is a manufacturing defect or an error on our part.

2. Defective or Incorrect Items

If you receive an item that is damaged during transit or if we sent the incorrect size/kit, we will take full responsibility. In these cases:

• Contact our support team immediately with your order number and photos of the issue.
• We will provide a **Pre-Paid Return Label** or a direct replacement at no cost to you.
• As an authorized reseller, we take quality control seriously; all defects are reported back to our brand partners.

3. The Refund Process

Once your return is received and inspected by our warehouse team, we will process your refund:

• Approval: We will notify you via email once your return has been inspected and approved.
• Method: Refunds are automatically applied to your original payment method (Credit Card, PayPal, etc.).
• Timeline: Please allow 5-10 business days for the credit to appear on your statement, depending on your bank’s processing times.

4. Exchanges

Need a different size? We offer a streamlined exchange process. Return your original item for a refund and place a new order for the correct size, or contact our team to facilitate a direct exchange for standard stock items.

5. Global Return Logistics

As part of our commitment to our global community, we work to make international returns as smooth as possible. Please contact our support desk to receive the correct return address for your region (UK, USA, or International hubs).