At **JerseyGool**, we aim to get your official gear on its way as quickly as possible. Because our fulfillment system is designed for speed, there is a limited window to cancel an order once it has been placed. Managed by **RETAIL DEFEND LIMITED**, we ensure all cancellations are handled professionally and transparently.

1. The Cancellation Window

2. How to Request a Cancellation

To cancel your order, please contact our support team immediately with the subject line “URGENT: CANCELLATION [Order Number]”.

• Email Support: Please include your full name and the specific items you wish to cancel.
• Response Time: Our administrative team in Surrey monitors these requests during business hours to halt processing before dispatch.

3. Cancellations After Dispatch

If your order has already been picked, packed, and assigned a tracking number by our carriers (DHL, FedEx, or Royal Mail), we are unable to cancel it. In this instance:

• The order will proceed to your delivery address.
• Once received, you may follow our Returns Policy to send the item back for a full refund.

4. Custom & Personalized Orders

Special Note: Orders involving custom player names, numbers, or specific personalized patches enter production almost immediately. Once the customization process has begun, these orders cannot be cancelled or modified.

5. Refund of Cancelled Orders

If your cancellation is successful and confirmed by our team:

• A full refund will be issued immediately to your original payment method.
• As per our commitment to transparency, no cancellation fees are applied within the 12-hour window.
• Please allow 3-5 business days for the funds to reflect in your account, depending on your financial institution.