Manchester City Puma 2024/25 Pre-Match Jersey - Black

At jerseygool.com, we’re dedicated to getting your order to you quickly, securely, and efficiently—no matter where you are in the world.

📦 Shipping Overview

• Shipping Cost: Free worldwide shipping on all orders.

• Processing: Orders are processed within 2 business days .

• Tracking: You’ll receive a tracking number once your order ships.

• Delivery Partners: We partner with top carriers like Royal Mail/Parcelforce, Evri (formerly Hermes), DPD/GLS, DHL, UPS, FedEx, and USPS, ensuring reliable delivery globally.

🕐 Order Processing Time

• Orders ship within 2 business days after payment confirmation.

• Orders placed on weekends or public holidays ship the next working day.

🚫 Undeliverable Packages

If a package is returned due to incorrect address, refusal, or failed attempts, we’ll contact you to reship or refund (excluding shipping costs, if applicable).

📨 Lost or Delayed Shipments

If your order hasn’t arrived within the estimated timeframe, email us at support@jerseygool.com. We’ll investigate and ensure you're taken care of.

🌐 Shipping From

• UK‑based stock ships from London, UK.

• US‑based stock ships from NY/New Jersey.

• We always assign the fastest shipping origin.

🕊️ Why Choose Us?

• Free global shipping

• Fast processing (2 days)

• Reliable tracking & partnerships

• Multiple delivery options tailored to your region

❓ Questions?

For special requests, bulk shipments, or delivery assistance, contact our GDPR‑compliant support team:
📧 support@jerseygool.com

At jerseygool.com, we understand that situations may arise where you need to cancel an order or return a product. Please read our Refund & Returns Policy to understand our guidelines.

Order Cancellation

You can cancel your order within 12 hours of placing it. If you decide to cancel your order within this timeframe, please contact our customer support team immediately to process the cancellation.

30-Day Return Policy

We want you to be completely satisfied with your purchase from jerseygool.com. If, for any reason, you are not entirely happy with your order, you have up to 30 days from the date of delivery to initiate a return for eligible items. This allows you to thoroughly inspect and try on your jersey to ensure it meets your expectations.

5-Day Refund Process

Once we receive your returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method you used during your purchase.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn, unwashed, and in its original packaging with all tags attached.

Return Shipping

If you need to return an item, you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please initiate a return and place a new order for the item you want.

Questions or Concerns

If you have any questions or concerns regarding our Refund & Returns Policy, please reach out to our customer support team. We're here to assist you and ensure your shopping experience is as smooth as possible.

Note: Please keep in mind that we strive to process refunds as quickly as possible, but the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Thank you for choosing jerseygool.com, and we look forward to providing you with the best products and service.

At our store, we prioritize your safety and security. Here's how we ensure a secure shopping experience:

1. Secure Transactions: We use advanced encryption to protect your personal and payment information, ensuring it is safely transmitted and safeguarded.

2. Trusted Payment Gateways: Our store integrates with trusted payment gateways, ensuring your transactions are processed securely and efficiently.

3. Data Privacy: Your privacy is our top priority. We follow strict data protection policies to keep your personal information confidential and secure.

4. Secure Platform: Shopify provides robust security features and continuous monitoring against vulnerabilities, ensuring a safe shopping environment.

5. Verified Merchants: We are a verified merchant on Shopify, committed to providing authentic and high-quality products.

6. Transparent Policies: Our clear return, refund, and shipping policies provide peace of mind, knowing we stand behind our products.

7. Customer Support: Our dedicated customer support team is ready to assist with any concerns or questions you may have.