frequently asked questions
1. How do I place an order on jerseygool.com?
- To place an order, simply browse our collection, select your desired jersey, choose your size, and click "Add to Cart." Then, follow the easy checkout process to complete your purchase.
2. What payment methods do you accept?
- We accept major credit cards (Visa, Mastercard, American Express, Discover), as well as convenient payment options like Apple Pay and Google Pay.
3. What currency are your prices listed in?
- Our prices are listed in your local currency to provide a seamless shopping experience for customers in your region. No currency conversion is needed.
4. How long does it take to process and deliver my order?
-
.Orders ship within 2 business days after payment confirmation.
🌍 Estimated Delivery Times
| Region | Estimated Transit Time | Carrier / Notes |
|---|---|---|
| United Kingdom | 3–7 business days (standard) | Royal Mail Standard, Parcelforce, Evri, DPD, UPS Next‑Day |
| Europe | 3–7 business days | DPD/GLS (1–2 days EU‑wide), DHL, UPS Express (1–3 days) |
| United States | 5–10 business days | USPS Priority Mail Int’l (6–10 days) |
| Canada | 7–12 business days | Canada Post / UPS / DHL |
| Australia & New Zealand | 7–15 business days | Australia Post, DHL, Aramex |
| Rest of World | 10–20 business days | Varies by carrier and destination; Express options 2–5 days (DHL/FedEx/UPS) |
5. Can I cancel my order after placing it?
- Yes, you can cancel your order within 12 hours of placing it. Please contact our customer support team to initiate the cancellation process.
6. Do you offer international shipping?
- Yes, we offer worldwide shipping to bring our jerseys to fans across the globe. Please be aware that customs and import duties may apply in your country.
7. What is your return policy?
- We offer a 30-day return policy. If you're not satisfied with your purchase, you can return eligible items within 30 days of delivery. We strive to process refunds within 5 business days after receiving the returned item.
8. Do you offer exchanges for different sizes or products?
- Currently, we do not offer direct exchanges. If you need a different size or product, please initiate a return, and then place a new order for the item you want.
9. Is my payment information secure?
- Yes, your payment information is handled with the utmost care and security. We use encrypted connections to process payments and ensure the protection of your data.
10. How can I contact your customer support team?
- You can reach our customer support team through our Contact Us page, where you'll find contact details and a convenient contact form. We're here to assist you with any questions or concerns.
11. Are your jerseys authentic and high quality?
- Yes, we take pride in offering high-quality jerseys sourced from reputable manufacturers. Each jersey undergoes strict quality checks to meet our standards.
If you have any other questions or need further assistance, please don't hesitate to contact our customer support team. We're here to ensure your shopping experience at jerseygool.com is as smooth as possible.