FREE SHIPPING
We are glad to bring our customers
great value and service. That’s why we provide free shipping from our
warehouses in London.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

Processing Time: 1- 2 Days
Delivery Time: Europe, United States, Canada, Australia: 6 – 8 Business days.

TRACKING INFORMATION
You
will receive an email with a tracking number once your order is shipped
but sometimes due to free shipping tracking is not available. For
logistical reasons, items in the same purchase may be sent in separate
packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@woknives.com Or Please
note that returns will need to be sent to the following address: 71-75, Shelton Street, London, Greater London, WC2H 9JQ, UNITED KINGDOM.

If
your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@woknives.com.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the
refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@woknives.com.