St. Louis City SC João Klauss Shirt 2023/24 Player Jersey - Gray

At jerseygool.com, we’re dedicated to getting your order to you quickly, securely, and efficiently—no matter where you are in the world.

📦 Shipping Overview

• Shipping Cost: Free worldwide shipping on all orders.
• Processing: Orders are processed within 2 business days.
• Tracking: You’ll receive a tracking number once your order ships.
• Delivery Partners: Royal Mail/Parcelforce, Evri (Hermes), DPD/GLS, DHL, UPS, FedEx, USPS.

🌍 Estimated Delivery Times

🕐 Order Processing Time

• Orders ship within 2 business days after payment confirmation.
• Orders placed on weekends or public holidays ship the next working day.

🚫 Undeliverable Packages

If a package is returned due to an incorrect address, refusal, or failed delivery attempts, we’ll contact you to reship or refund (excluding shipping costs, if applicable).

📨 Lost or Delayed Shipments

If your order hasn’t arrived within the estimated timeframe, email us at support@jerseygool.com. We’ll investigate and ensure you're taken care of.

🌐 Shipping From

• UK-based stock ships from London, UK.
• US-based stock ships from NY/New Jersey.
• We always assign the fastest shipping origin.

🕊️ Why Choose Us?

• Free global shipping
• Fast processing (2 business days)
• Reliable tracking & delivery partners
• Multiple delivery options tailored to your region

❓ Questions?

For special requests, bulk shipments, or delivery help, contact our GDPR-compliant support team:

📧 support@jerseygool.com

At jerseygool.com, we understand that situations may arise where you need to cancel an order or return a product. Please read our Refund & Returns Policy to understand our guidelines.

🛑 Order Cancellation

You can cancel your order within 12 hours of placing it. If you decide to cancel within this timeframe, please contact our customer support team immediately to process the cancellation.

↩️ 30-Day Return Policy

We want you to be completely satisfied with your purchase from jerseygool.com. If, for any reason, you're not entirely happy, you have up to 30 days from the date of delivery to initiate a return for eligible items. This allows you to try on and inspect your jersey to ensure it meets your expectations.

💰 5-Day Refund Process

Once we receive your returned item, we will process your refund within 5 business days. Refunds are issued to the original payment method used at checkout.

✅ Return Eligibility

• Item must be in the same condition as received
• Unworn and unwashed
• Original packaging and tags must be intact

📦 Return Shipping

You are responsible for return shipping costs unless the return is due to our error or a defective product.

🔁 Exchanges

We do not offer direct exchanges. If you need a different size or product, please initiate a return and place a new order for the desired item.

❓ Questions or Concerns

If you have any questions or concerns regarding our Refund & Returns Policy, please contact our support team. We’re here to help ensure your shopping experience is smooth and worry-free.

Note: We aim to process refunds quickly, but the time it takes to appear in your account may vary depending on your payment provider.

Thank you for choosing jerseygool.com — we appreciate your trust and look forward to serving you!

🚫 Order Cancellation Policy

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

❓ I accidentally canceled my order — can I resume it?

If you’ve canceled your order on-site and still want to receive it, the best way is to place a new order at checkout. If you need help, email us at support@jerseygool.com — we’re happy to assist.

📧 I canceled my order, but I’m not sure it went through. Can you confirm?

If you canceled your order using the link in your confirmation email, you will receive another email confirming the cancellation.

If you haven’t received that confirmation, contact us at support@jerseygool.com and include your original #GLO order number. We'll look into it for you.