At **JerseyGool**, we believe in total transparency. When you shop for official kits and original designs, the price you see on the product page is the final price you pay. Managed by **RETAIL CARTEL LLC**, we handle the complexities of international logistics so you can focus on the game.

The JerseyGool Transparency Promise

1. Global Transit Estimates

2. Fulfillment & Handling

Every order is processed through our corporate administration hub within **1 - 2 business days**. To maintain the high standards of our partners like Nike and Adidas, our team conducts a rigorous quality check before any gear is cleared for dispatch. Once verified, your order is shipped via our secure carrier network (such as DHL, FedEx, USPS, or UPS).

3. Duty & Tax Management

For our international community, we have removed the stress of importing goods:

• DDP (Delivered Duty Paid): We ship all international orders on a DDP basis. This means JerseyGool prepays all applicable import duties, VAT, and local taxes.
• Door-to-Door Service: Your package will be delivered directly to your address with no additional payment required to the courier or customs authorities.

4. Insured Tracking

Total transparency extends to your delivery. You will receive a tracking number via email as soon as your order is dispatched. This allows you to monitor your gear's journey with full insurance coverage from our facility to your hands.

5. Assistance & Claims

If you encounter any issues with your delivery or are contacted by a courier regarding fees, please contact us immediately at our support desk. We will resolve any logistical hurdles on your behalf.

At **JerseyGool**, we stand behind the quality of every official kit and original design we sell. Managed by **RETAIL CARTEL LLC**, we operate under high consumer protection standards to ensure that if your gear isn't right, we make it right.

The JerseyGool 30-Day Guarantee

1. Eligibility for Returns

To be eligible for a successful return, please ensure the following criteria are met:

• Condition: The item must be in the same condition that you received it—unwashed, unworn, and with all original branding (Nike, Adidas, Puma, etc.) intact.
• Packaging: Items should be returned in their original packaging to protect the gear during transit.
• Exclusions: Personalized or custom-printed jerseys (e.g., specific player names or custom numbers) cannot be returned unless there is a manufacturing defect or an error on our part.

2. Defective or Incorrect Items

If you receive an item that is damaged during transit or if we sent the incorrect size/kit, we will take full responsibility. In these cases:

• Contact our support team immediately with your order number and photos of the issue.
• We will provide a **Pre-Paid Return Label** or a direct replacement at no cost to you.
• As an authorized reseller, we take quality control seriously; all defects are reported back to our brand partners.

3. The Refund Process

Once your return is received and inspected by our warehouse team, we will process your refund:

• Approval: We will notify you via email once your return has been inspected and approved.
• Method: Refunds are automatically applied to your original payment method (Credit Card, Apple Pay, etc.).
• Timeline: Please allow 5-10 business days for the credit to appear on your statement, depending on your bank's processing times.

4. Exchanges

Need a different size? We offer a streamlined exchange process. Return your original item for a refund and place a new order for the correct size, or contact our team to facilitate a direct exchange for standard stock items.

5. Global Return Logistics

As part of our commitment to our global community, we work to make international and domestic returns as smooth as possible. Please contact our support desk to receive the correct return address for your region (USA, UK, or International hubs).

At **JerseyGool**, we aim to get your official gear on its way as quickly as possible. Because our fulfillment system is designed for speed, there is a limited window to cancel an order once it has been placed. Managed by **RETAIL CARTEL LLC**, we ensure all cancellations are handled professionally and transparently.

1. The Cancellation Window

2. How to Request a Cancellation

To cancel your order, please contact our support team immediately with the subject line "URGENT: CANCELLATION [Order Number]".

• Email Support: Send your request to help@jerseygool.com. Please include your full name and the specific items you wish to cancel.
• Phone Support: You can also reach us at 1 (307) 381-2634 during business hours to halt processing before dispatch.

3. Cancellations After Dispatch

If your order has already been picked, packed, and assigned a tracking number by our carriers (such as DHL, FedEx, or USPS), we are unable to cancel it. In this instance:

• The order will proceed to your delivery address.
• Once received, you may follow our Returns Policy to send the item back for a full refund.

4. Custom & Personalized Orders

Special Note: Orders involving custom player names, numbers, or specific personalized patches enter production almost immediately. Once the customization process has begun, these orders cannot be cancelled or modified.

5. Refund of Cancelled Orders

If your cancellation is successful and confirmed by our team:

• A full refund will be issued immediately to your original payment method.
• As per our commitment to transparency, no cancellation fees are applied within the 12-hour window.
• Please allow 3-5 business days for the funds to reflect in your account, depending on your financial institution.